Tools

Making a complaint to us is free.

You can make a complaint verbally or in writing to us, Finance Future, by contacting:
Email: resolutions@financefuture.com.au
Mail: 7/2 Executive Drive, Burleigh Waters Qld 4220
Phone: Noel Maher 0411 158 273 OR Jason Connell 0431 722 218

Or by using any of the following:
Email: resolutions@blssa.com.au
Mail: BLSSA Advice Complaints, Level 15, 360 Elizabeth Street, Melbourne VIC 3000
Phone: 03 9320 1082 OR 1800 763 486 (toll free) Monday to Friday 9am to 5pm (AEST)

Alternatively, you can use our contact form below to quickly send us a message.

You can access our policy here. If you require accessibility assistance (including language and translations), please use the details above so we can help.

If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA).

You can contact AFCA using any of the following:
Online: www.afca.org.au
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne Vic 3001
Phone: 1800 931 678 (toll free)

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further.

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy here.